The website https://www.intelligentchargingsystems.co.uk/ is operated by Lancaster Holdings Ltd T/A Intelligent Charging Systems (“we”, “us” or “our”) and we are a “data controller” for the purposes of the Data Protection Act 2018 and the EU General Data Protection Regulation 2016/679. This means that we are responsible for, and control the processing of, your personal information.
We take your privacy very seriously and we ask that you read this privacy notice carefully as it contains important information on:
Personal information means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We collect personal information about you when you register with us online, contact us or when you submit a response to an online questionnaire on our website.
Please note that we do not collect or hold any personal information in relation to your payment information, such as credit/debit card details or any ‘Special Categories’ of personal information about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
We may collect personal information about you from other sources (such as credit reference agencies), which we will add to the information we already hold about you in order to help us improve our products and services and help us access the initial credit limit to be applied to your account and as part of our annual review of your credit status.
Most of the personal information we process is provided to us directly by you and we will use it for one or more of the following reasons:
Generally, we do not rely on consent as a legal basis for processing your personal information although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Under the General Data Protection Regulation (GDPR), the legal bases we rely on for processing your personal information are:
|Purpose of processing||Our legal basis|
||Performance of a contract with you – we use your personal information in order to meet our obligations under our contract with you, keep you up to date with information about our services, and to respond to your queries|
||Legitimate interests – we use your personal information to send you this information. You have the right to object to processing of this nature and will always be given the opportunity to do so|
||Legitimate interests – we use your personal information to provide you with offers and to tailor your experience when using our online services|
||Legitimate interests – we use your personal information to help us deliver the best quality of service to you and all our customers|
||Legitimate interests – we use your personal information to deliver you a tailored experience when using such digital services, to help us understand the effectiveness of our advertising, and to make sure you see adverts that are most relevant to you|
||Legitimate interests – we use your personal information to deliver you a tailored experience when using our digital services|
||Legitimate interests – we use your personal information to protect against unlawful activities and comply with laws applicable to us. In some cases, we may also be under a legal obligation to disclose your personal information (for example, to law enforcement agencies). Furthermore, if you are from a public authority, we use your personal information on the basis that it is necessary in the public interest or in exercising official authority for us to prevent fraud and money laundering|
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, SMS or other electronic messaging services, phone, fax or mail. We may use the information to customise the website according to your interests.
We use third parties to carry out certain activities on our behalf that involve the processing of personal information, particularly a third-party service provider to send promotional material via postal mail. We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
You can opt out of us or any third parties sending you marketing messages at any time by sending an email to email@example.com or via the unsubscribe link at the bottom of emails we send to you. Please see 'The right to ask us to stop contacting you with direct marketing' below for further information.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase or other transactions.
Description of Cookies
The table below provides some information on the cookies which we use on our website.
|Cookie name||What it does||Why is it used||How long it lasts|
|_ics2020_session||Unique session key to identify you||So we can make sure your visit on the site is not hijacked.||Until the browser session closes|
|_gat_UA-162592917-1||This is a pattern type cookie set by Google Analytics||The pattern element on the name contains the unique identity number of the account or website it relates to||1 Minute|
|_gid||Site analytics||Used to distinguish users||24 Hours|
|_ga||Site analytics||To visualize how the site is being used||Until the browser session closes|
|hidecookiemessage||Remembers your acceptance for the cookie preferences.||To allow the user to dismiss the cookie preference message.||Until the browser session closes.|
How to Turn Off Cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/your-data-matters/online/cookies/.
Where necessary to fulfill our obligations to you, we may pass your personal information to third parties where this is necessary for the functioning of our business and the purposes set out in the table ‘Purposes for which we will use your personal information’. We may share your personal information with:
Although no cookies are used to operate the iCS Mobile Charge Assist App, users should be aware that an element of their device storage or memory will be used in order to store:
By downloading and using the app you consent to the use of your storage in this way. If you do not agree with the conditions detailed, then the app will not be usable.
We shall retain your personal information whilst you remain a customer. Should you not trade and there is no good business reason to retain your personal information we will delete your personal information on receipt of your request to be deleted whichever is the sooner, unless we are required by law to retain your personal information for a longer period.
To protect your personal information, we have policies and procedures in place to make sure that only authorised personnel can access the personal information, that personal information is handled and stored in a secure and sensible manner and all systems that can access the personal information have the necessary security measures in place. To accomplish this, all employees, contractors and sub-contractors have roles and responsibilities defined in those policies and procedures.
To make sure all employees, contractors and sub-contractors understand these responsibilities they are provided with the necessary training and resources they need.
In addition to these operational measures, we also use a range of technologies and security systems to reinforce the policies.
To make sure that these measures are suitable, vulnerability tests are run regularly. Audits to identify areas of weakness and non-compliance are routinely scheduled. Additionally, all areas of the organisation are constantly monitored and measured to identify problems and issues before they arise.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Under data protection law, you have rights in relation to your personal information including:
Our security procedures mean that we may request proof of identity before we are able to disclose your personal information to you or comply with other requests, this is to maintain the security of your information. In such cases your response will be necessary to exercise this right.
No Fee Usually Required
You are not required to pay any charge for exercising your rights. However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
If you make a request, we have one month to respond to you.
If you wish to make a request, please contact us at:firstname.lastname@example.org
10 Sandersons Way
If you have any queries about this privacy notice, need further information or wish to lodge a complaint about the use of your personal information you can use the details below to contact iCS:email@example.com
10 Sandersons Way
You can also complain to the ICO if you are unhappy with how we have used your personal data. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113www.ico.org.uk
We may update this privacy notice from time to time. You should check this privacy notice occasionally to ensure that you are aware of the most recent version that will apply each time you access the website.